Accessibility statement for ZetaSafe (web admin)

This accessibility statement applies to: https://www.zetasafe.net/ 

This is a third-party web application produced by ZetaSafe and purchased and used by Estates at the University of Edinburgh. We want as many people as possible to be able to use this application. For example, that means you should be able to:

• Using your browser settings, change most colours and contrast levels
• Encounter no moving, flashing or scrolling text
• Use the site without encountering any need for dragging with the mouse
• Use the application without encountering any time limits without warning.

We’ve also made the application’s text as simple as possible to understand. However, some of our content is technical, and we use technical terms where there is no easier wording, we could use without changing what the text means.

Customising the application 

AbilityNet has advice on making your device easier to use if you have a disability. This is an external site with suggestions to make your computer more accessible:

AbilityNet - My Computer My Way

How accessibile this application is 

We know some parts of this application are not fully accessible:

• Some colour contrasts do not meet minimum WCAG 2.2 AA requirements 
• Not all non-text content has a text alternative 
• There is some text as an image
• Some information is conveyed by colour only
• Pop-ups appear and links open new tabs without warning 
• Some required fields are not labelled as such
• There are areas where users need to repeatedly enter the same information
• Some text size is small
• Users cannot access all content via keyboard navigation 
• There are no skip navigation links
• Keyboard focus is not always visible
• Keyboard focus may be obscured
• Tabbing via keyboard is not always logical 
• Magnification to 200% without loss of content is not possible in all areas
• Magnification with reflow is not enabled to 400%
• Some parts may not be fully compatible with screen readers and other assistive technologies 
• Customisation and screen-reader compatibility is limited on a mobile device
• Not all videos have audio description or audio alternatives
• Not all images have suitable alternative text
• Some headings and heading levels are missed
• Some links do not have meaningful hypertext
• Some tooltips are not accessible by keyboard or with assistive software 
• The site has PDF and JPEG files which are not fully accessible
• The site is not fully compatible with portrait mode
• Users may have to re-enter information they have already entered

Feeback and contact information 

If you need information on this application in a different format, including accessible PDF, large print, audio recording or braille:

• Email: Craig.Marc@ed.ac.uk
• Telephone: 07816 147 633
• British Sign Language (BSL) users can contact us via Contact Scotland BSL, the on-line BSL interpreting service.

We’ll consider your request and get back to you in 5 working days.

Reporting accessibility problems with this application 

We are always looking to improve the accessibility of this application. If you find any problems not listed on this page, or think we’re not meeting accessibility requirements, please contact:

• Email: Craig.Marc@ed.ac.uk
• Telephone: 07816 147 633
• British Sign Language (BSL) users can contact us via Contact Scotland BSL, the on-line BSL interpreting service.

We’ll consider your request and get back to you in 5 working days.

Enforcement procedure 

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint please contact the Equality Advisory and Support Service (EASS) directly:

Contact details for the Equality Advisory and Support Service (EASS)

The government has produced information on how to report accessibility issues:

Reporting an accessibility problem on a public sector website

Contacting us by phone using British Sign Language 

British Sign Language service 

Contact Scotland BSL runs a service for British Sign Language users and all of Scotland’s public bodies using video relay. This enables sign language users to contact public bodies and vice versa. The service operates from 8.00am to 12.00am, 7 days a week.

Contact Scotland BSL service details

Technical information about this application's accessibility 

The University of Edinburgh is committed to making its websites and applications accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance Status 

This application is partially compliant with the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard, due to the non-compliances listed below.

The full guidelines are available at:

Web Content Accessibility Guidelines (WCAG) 2.2 AA standard

Non accessible content

The content listed below is non-accessible for the following reasons.

Noncompliance with the accessibility regulations 

The following items to not comply with the WCAG 2.2 AA success criteria:

• Images lack alternative text
  • 1.1.1 Non-text Content
• Video-only content does not have alternatives
  • 1.2.1 Audio-only and Video-only (Prerecorded)
• Videos do not have audio descriptions
  • 1.2.3 Audio description or media alternative prerecorded
• Information, structure, and relationships conveyed through presentation cannot always be programmatically determined or are not available in text, for example, certain ARIA roles are not contained by particular parents 
  • 1.3.1 Info and Relationships
• Keyboard navigation does not always follow a logical sequence
  • 1.3.2 Meaningful Sequence
  • 2.4.3 Focus order
• The site is not fully compatible with portrait mode
  • 1.3.4 Orientation 
• Some information is conveyed by colour only
  • 1.4.1 Use of Colour
• Some colour contrasts do not meet recommended standards
  • 1.4.3 Contrast (Minimum)
• Magnification to 200% and without loss of content is not possible in some areas 
  • 1.4.4 Resize Text
• There are images of text without suitable alternatives
  • 1.4.5 Images of Text
• Content cannot be magnified to 400% with reflow and without loss of content 
  • 1.4.10 - Reflow 
• Not all tooltips can be accessed and closed when navigating by keyboard or by assistive software
  • 1.4.13 Content on Hover or Focus
• Not all content can be accessed by keyboard
  • 2.1.1 Keyboard
• There are no skip navigation links
  • 2.4.1 Bypass Blocks
• Focus order could be improved in some areas
  • 2.4.3 Focus Order
• Some links do not have meaningful hypertext
  • 2.4.4 Link Purpose (In Context)
• Some headings and labels are not used appropriately and some heading levels are skipped
  • 2.4.6 Headings and Labels
• Area where the user has tabbed to is not always visible
  • 2.4.7 Focus Visible
• Keyboard focus may be obscured in some areas
  • 2.4.11 Focus Not Obscured (Minimum)
• Some links open a new tab and pop-ups appear without warning
  • 3.2.2 On Input
• Mandatory fields are not always indicated as such
  • 3.3.2 Labels or Instructions
• Information previously entered by or provided to the user that is required to be entered again in the same process is not auto-populated or available for the user to select
  • 3.3.7 Redundant Entry
• Not all content may be robust enough that it can be interpreted by a wide variety of user agents, including assistive technologies, for example, frames and ARIA toggle fields do not have accessible names, buttons do not have discernible text, form elements do not have labels
  • 4.1.2 Name, Role, Value
• Not all files attached (like Portable Document Files (PDF) and jpeg files) may be fully accessible
  • 1.1.1 - Non-text Content
  • 1.3.2 - Meaningful Sequence
  • 1.4.5 - Images of Text
  • 2.4.5 - Multiple Ways

We aim to improve our applications accessibility on a regular and continuous basis. See the section below ('What we're doing to improve accessibility') on how we are improving our app accessibility. 

The majority of the application is out with our control and we are working with the suppliers to address the issues listed above. Where items are within our control we are working towards solving these problems and expect significant improvements by August 2027.

Disproportionate burden 

We are not currently claiming that any accessibility problems would be a disproportionate burden to fix.

Content that’s not within the scope of the accessibility regulations 

At this time, we believe no content is out with the scope of the accessibility regulations.

What we’re doing to improve accessibility 

We will continue to address the accessibility issues highlighted, working alongside the software suppliers to deliver a solution or suitable workaround. Unless specified otherwise, a complete solution or significant improvement will be in place for those items within our control by August 2027. 

While we are in the process of resolving these accessibility issues, we will ensure reasonable adjustments are in place to make sure no user is disadvantaged. As changes are made, we will continue to review accessibility and retest the accessibility of this application.

Preparation of this accessibility statement 

This statement was prepared on 5 August 2026. It was last reviewed on 25 August 2026.

The application was last tested in August, 2026. The testing was carried out by the Disability Information Team at the University of Edinburgh using both automated and manual methods. The site was tested on a PC, primarily using Microsoft Edge alongside Mozilla Firefox and Google Chrome.

Recent world-wide usage levels survey for different screen readers and browsers shows that Chrome, Mozilla Firefox and Microsoft Edge are increasing in popularity and Google Chrome is now the favoured browser for screen readers:

WebAIM: Screen Reader User Survey

The aforementioned three browsers have been used in certain questions for reasons of breadth and variety.

We ran automated testing using AXE browser extension (for Google Chrome) and then manual testing that included:

• Spell check functionality;
• Scaling using different resolutions and reflow;
• Options to customise the interface (magnification, font, background colour, etc);
• Keyboard navigation and keyboard traps;
• Data validation;
• Warning of links opening in new tab or window;
• Information conveyed in the colour or sound only;
• Flashing, moving or scrolling text;
• Use with screen reading software (for example JAWS);
• Assistive software (TextHelp Read and Write, Windows Magnifier, ZoomText, Dragon Naturally Speaking, TalkBack and VoiceOver);
• Tooltips and text alternatives for any non-text content;
• Time limits;
• Compatibility with mobile accessibility functionality (Android and iOS);
• Any drag functionality and alternatives;
• Consistent help function;
• No need to re-enter data already submitted;
• Any cognitive tests.