Help & guidance information

Step by step instructions and guides.

Guides for Customers  

How to report a fault and raise a work request using the online system
Document
Customer User Guide (4.51 MB / PDF)
Fault Reporting Walk Through Video 
Customer Support Documents
Document
How To Customer Support (933.67 KB / PDF)
Glossary - a guide to terms and abbreviations
Document
Glossary (55 KB / DOCX)

Guides for Estates Staff

Helpdesk User Guide 

Updated guidance coming soon 

Reviewing a team work request list, assigning to a craftsperson and completing a work request
Document
Supervisor User Guide (7.5 MB / PDF)

Using the Mobile Application

Document
Mobile User Guide (2.58 MB / PDF)
Document
How to Mobile App (843.26 KB / PDF)
Document
Document
 
Health and Safety Documents
Document
H&S Safe Ways of Working (40.92 KB / PDF)
Document
H&S General Notes (43.04 KB / PDF)
Document
Document

Guides for Customers  

How to report a fault and raise a work request using the online system
Document
Customer User Guide (2.54 MB / PDF)

Fault Reporting Walk Through Video 

Customer Support Documents
Document
How To Customer Support (611.08 KB / PDF)
Glossary - a guide to terms and abbreviations
Document
Glossary (55 KB / DOCX)

Guides for Estates Staff

Helpdesk User Guide 

Updated guidance coming soon 

Reviewing a team work request list, assigning to a craftsperson and completing a work request
Document
Supervisor User Guide (4.61 MB / PDF)
Using the Mobile Application
Document
Mobile User Guide (1.94 MB / PDF)
Document
How To Mobile App (538.85 KB / PDF)