Guidance on Values and Behaviours for the Estates Department. One TeamWhat does this mean?We look outside of our own job or area of work, to support each other and share our knowledge and experience across the whole department. What does this mean for Managers/Leaders? We encourage our team to take ownership for delivering excellent service through collaboration with other teams.We show this by:Managers show this by:This means together we are not:Working collaboratively across teams Encouraging departmental collaborationsWorking in silos Focusing on common goals Supporting the team to achieve departmental goals Failing to be aware of department priorities Looking for opportunities to help others Being aware of staff and customer needs and goalsIgnoring issues we could help with Making effective improvements Welcoming ideas and suggestionsFocusing on negatives and barriersSharing and learning from experiences Communicating positively across teamsFailing to learn from failure and success RespectWhat does this mean?We recognise the contribution that each of us makes to the department and treat all of our colleagues with respect and consideration.What does this mean for Managers/Leaders? We take an interest in the team as individuals - valuing their input and communicating with all professionally and with integrity. We value and respect equality and diversity.We show this by:Managers show this by:This means together we are not:Treating others with respect Ensuring working practices are aligned to our values Being disrespectfulShowing appreciationRecognising others' contributionsMaking others feel undervaluedValuing diversity Valuing others’ strengths and experiencesBeing intolerant towards others Understanding the impact of our behaviour Promoting and recognising positive behaviourIgnoring negative behaviour Living our values Leading by exampleContradicting our values with our behaviour PeopleWhat does this mean?We know that everyone in the department matters, and that each person is allowed to be the best that they can be.What does this mean for Managers/Leaders? We lead, develop, manage and motivate the team. Setting clear goals, we provide the right support and celebrate success.We show this by:Managers show this by:This means together we are not:Understanding and valuing our roleProviding clear direction Setting unrealistic goalsSupporting each otherProactively developing staff Failing to support others to achieveRecognising the importance of work/life balance Recognising and discussing the work/life choices of staff Ignoring the importance of staff wellbeingGiving and welcoming feedbackProviding and responding to constructive feedbackFailing to respond or offering unconstructive feedbackCelebrating success and say thank youRewarding and recognising good performanceFailing to celebrate success PositivityWhat does this mean?We make the department a great place to work by approaching situations with enthusiasm. We do not get discouraged by setbacks, but use them as opportunities to improve.What does this mean for Managers/Leaders? We create a positive culture where continuous improvement is valued. Acting as an ambassador for the department by demonstrating our engagement and motivating those around us.We show this by:Managers show this by:This means together we are not:Staying upbeat Seeing mistakes as learning opportunities Complaining without suggesting improvements Being happy when others succeedGetting the best out of peopleFailing to recognise other’s successBeing enthusiastic Enthusing othersSearching for negativity Challenging negativity Being a positive role model Letting our own attitude become negativeHaving a positive approach to change Being an ambassador for change Becoming a barrier to positive change CommitmentWhat does this mean?We follow through on our commitments to colleagues and customers, and we take responsibility for recognising our errors and putting them right.What does this mean for Managers/Leaders? We take responsibility for our team’s performance, ensuring individuals are empowered to make decisions in order to meet commitments and do the right thing.We show this by:Managers show this by:This means together we are not:Going the extra mile Empowering staff to help our customersAllowing our standards to slip Displaying a ‘can do’ approach Managing effectively to meet and exceed standards Walking away from a problem Taking pride in a good job Encouraging excellent customer service Passing the blame Owning up to our mistakes Taking ownership of issues and seek solutions Avoiding difficult conversations and ignoring concernsGetting the job doneSupporting staff to perform well Accepting poor performance This article was published on 2024-08-05
