The Trades Maintenance Unit carries out repairs and maintenance to buildings throughout the University. Multi-disciplinary teams are based in five locations:Pollock HallsCentral AreaEaster Bush & BioQuarterKing's BuildingsHolyroodMaintenance faults and service requests can be submitted online by nominated staff who have a responsibility to report for their building/school/college. Please contact your administrative office to find who the registered user is.Alternatively, you can find the nominated user for your building at:Search for my fault reporting representativeTo contact your area team for updates on job progress please email the Estates Helpdesk at Estates.Helpdesk@ed.ac.uk or call 0131 650 2494.Job response timesWe are committed to carrying out all job requests within the following timescales.If for any reason there is an unavoidable delay, we will contact you with an estimate of the revised job completion time.PriorityEventNormal working hours (0800 – 1700)Outwith normal working hoursEmergencyAn event that creates an immediate and serious risk to life and health and safety or to building fabric and plant1 hour2 hoursUrgentAn event, that if not rectified promptly, may give rise to an emergency or which causes an immediate material disruption to the UniversityWithin 1 working dayN/ARoutine – High PriorityAn event that, if not rectified, is reasonably likely to give material interference, or disruption of University activitiesWithin 7 daysN/ARoutine – Low PriorityAn event other than an Emergency, Urgent or PriorityWithin 21 daysN/A This article was published on 2024-08-05
