Help & guidance information

Step by step instructions and guides.

Guides for customers  

Accessing Web Central via HARMAN
How to report a fault and raise a work request using the online system
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User Guide - October 2024 (3.85 MB / PDF)
Customer Support Documents
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How To Customer Support (741.98 KB / DOCX)
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Customer Changes Guide (716.97 KB / DOCX)
Glossary - a guide to terms and abbreviations
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Glossary (55 KB / DOCX)

Guides for Estates Staff

Accessing Web Central via HARMAN
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Accessing Web Central (478.6 KB / PDF)
Reviewing and approving a work request
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Reviewing a team work request list, assigning to a craftsperson and completing a work request
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"How To" Manage a Work Request (749.4 KB / DOCX)
Using the Mobile Application
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Mobile User Guide (2.76 MB / PDF)
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How To Mobile App (929.71 KB / DOCX)
Health and Safety Documents
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H&S Safe Ways of Working (40.92 KB / PDF)
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H&S General Notes (43.04 KB / PDF)
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