How to report a fault and contact the Estates Helpdesk. The Estates Helpdesk is the central point of contact for all customers. Any faults in University buildings should be submitted online by nominated Fault Reporters. Web access is available to nominated staff who have a responsibility for reporting maintenance issues for their building and/or department. Access the online Estates Helpdesk (nominated users only) Find the authorised Fault Reporter for your building What to do in an emergency In the event of an emergency e.g: people trapped in a lift gas leak forced entry to a building Telephone the Helpdesk: 0131 650 2494 (ext 502494). Outwith the Helpdesk hours, please contact the University's Security team: 0131 650 2257 or ext 2222 (emergency, internal only) Report faults/request services via the Estates Helpdesk If you are not a nominated Fault Reporter, you can contact our telephone Helpdesk: estates.helpdesk@ed.ac.uk 0131 650 2494 (ext 502494) 8am-6pm, Monday-Friday Please be ready to tell the Helpdesk Technician: Your name and job title Your contact details The exact location of the fault, building, floor, room number A brief description of the fault or request - please provide as much information as you can (e.g loss of heating, dripping tap, ). This will help the Helpdesk Technician to assess the fault and assign it to the appropriate work team. You will be given a unique reference number which should be retained to track progress. How do I become a nominated user? Access to the Estates Helpdesk fault reporting system is restricted to nominated users due to current license restrictions. New applications for nominated users can be made where an existing user can be replaced, or where the business requirements have changed. Applications will only be considered upon receipt of a completed application form signed by your Head of Section/Director of Professional Services. Online application to access the Estates Helpdesk system Image About the Helpdesk team Our Helpdesk Technicians process fault reports received either from the online Helpdesk or by the information received by telephone and passing them to the relevant work team for action. The Helpdesk is staffed by Eileen Mullan, Emma Lewis, Gordon Pollok, Felicity Halfpenny, Anna Sochacka and Ciaran Melanaphy. They are responsible for managing all fault reports and work requests. About the Maintenance Services team We have technical and craft trained staff who carry out general maintenance/repairs related to their skills and expertise. The maintenance of University buildings is carried out by these staff and external contractors employed by the Estates Department. The teams are organised into five area teams - geographically focused rather than College focused and will be supported by trade specialists. HTML Contact us through an online sign language interpreter British Sign Language (BSL) users can contact the University of Edinburgh via Contact Scotland BSL, the online British Sign Language video relay interpreting service. Find out more on the Contact Scotland BSL website This article was published on 2024-08-05
HTML Contact us through an online sign language interpreter British Sign Language (BSL) users can contact the University of Edinburgh via Contact Scotland BSL, the online British Sign Language video relay interpreting service. Find out more on the Contact Scotland BSL website
